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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Clearpass error (CLI)

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  • 1.  Clearpass error (CLI)

    Posted Sep 28, 2017 01:27 PM

    have any of you ever seen this error?

     

    ************************************************************************
    *                                                                      *
    * Policy Manager CLI v6.6(5),                                         *
    *        Copyright © 2016, Hewlett Packard Enterprise Development LP.  *
    * Software Version : 6.6.5.93747                                       *
    *                                                                      *
    ************************************************************************
    terminate called after throwing an instance of 'log4cxx::helpers::IOException'
      what():  IO Exception : status code = 28
    /usr/local/avenda/platform/bin/platform-cli/platform_cli.sh: line 52: 23660 Aborted                 $PLATFORM_CLI_BIN_DIR/platform_cli $PLATFORM_CLI_SID $PLATFORM_CLI_GROUP $PLATFORM_CLI_USER "$PLATFORM_CLI_CMDS_FILE" "$PLATFORM_CLI_PRE_CONFIG_SCRIPT" "$PLATFORM_CLI_POST_CONFIG_SCRIPT" $PLATFORM_CLI_AUTHSOURCE

     

    Last time something like this happened, TAC had to rebuild the postgresSQL config files as they got corrupted after a power outage which cut power to the appliance because of a faulty UPS.

     

     EDIT: CPPM will not let you login anymore via the CLI and the webUI looks like this.

     

    HTTP Status 404 - /tips/welcome.action

    type Status report

    message /tips/welcome.action

    description The requested resource is not available.

    Apache Tomcat

     

    Version: 6.6.5

     

     



  • 2.  RE: Clearpass error (CLI)

    Posted Apr 03, 2020 01:52 AM

    did you found any solution for it?



  • 3.  RE: Clearpass error (CLI)

    Posted Apr 03, 2020 04:13 AM

    check the CPU Performance if on Virtual, could be a corrupt log collator not reading at the right speeds



  • 4.  RE: Clearpass error (CLI)

    EMPLOYEE
    Posted Apr 03, 2020 06:48 AM

    Yes, the First thing first its PostgreSQL failure which we can recover at once.

     

    This error generally means the server is running out of Disk space. 

    which in result doesn't allow front-end to connect to back-end to access the desired resources since the Database is failed. 

     

     

     



  • 5.  RE: Clearpass error (CLI)

    EMPLOYEE
    Posted Apr 03, 2020 07:01 AM

    Agree, status code = 28 gives it away.

     

    It's possible to recover by deleting any excessively sized logs and/or old upgrade files, and rebooting (gracefully) a couple of times. However that requires a level of access I think people don't generally get these days.

     

    Contact TAC is the only advice I'd have in that case.



  • 6.  RE: Clearpass error (CLI)

    Posted Apr 28, 2020 08:27 AM
    @mygroundbiz wrote:

    Agree, status code = 28 gives it away.

     

    It's possible to recover by deleting any excessively sized logs and/or old upgrade files, and rebooting (gracefully) a couple of times. However that requires a level of access I think people don't generally get these days.

     

    Contact TAC is the only advice I'd have in that case.

    Interesting stuff to read. Keep it up.