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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Clearpass is giving false reading on "Online Status".

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  • 1.  Clearpass is giving false reading on "Online Status".

    Posted Sep 20, 2018 05:13 PM
      |   view attached

    Hello Community! 

     

    I have been working with Clearpass for a while and ran up with a new issue. I hope you can help me. 

     

    I have integrated Clearpass with customer's network but when a user authenticates, within "Access Tracker", Clearpass is saying that the user is "Offline". The same issue happens with MAC addresses. This is not happening with all users. Some of them are OK.

     

    Here is the configuration that I have so far on the Aruba Switch related to accounting:

     

    aaa accounting update periodic 2
    aaa accounting network start-stop radius

     

    and within Clearpass, I set to "TRUE" the following option: Log Accounting Interim-Update Packets

     

    Am I missing something? 

     

     



  • 2.  RE: Clearpass is giving false reading on "Online Status".

    EMPLOYEE
    Posted Sep 20, 2018 05:15 PM
    Is Insight enabled?


  • 3.  RE: Clearpass is giving false reading on "Online Status".

    Posted Sep 20, 2018 05:21 PM
      |   view attached

    Yes it is Mr. Cappalli. 



  • 4.  RE: Clearpass is giving false reading on "Online Status".

    EMPLOYEE
    Posted Sep 20, 2018 05:22 PM
    Best to work with TAC so they can debug in real-time.


  • 5.  RE: Clearpass is giving false reading on "Online Status".

    Posted Sep 20, 2018 05:25 PM

    Will do! 

     

    Thank you very much ! I will be updating this post if anything comes up!