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Frequent Contributor II

Machine authentication failing with error code 9002

Hi All,

I tried to do machine + user authentication with EAP-TLS as authentication method.

But when doing machine authentication, its getting timeout and showing below error in CPPM,

Error Code: 9002
Error Category: RADIUS protocol
Error Message: Request timed out
Alerts for this Request
RADIUS Request Timed out

 

And after failing to do machine authentication the same machine is  doing user authentication. Which is working as expected.

rana
Guru Elite

Re: Machine authentication failing with error code 9002

Wired or wireless?
What vendor?
Who is issuing the certificates?
What version of Windows?
Is the supplicant configured through group policy?

Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II

Re: Machine authentication failing with error code 9002

Its wired.

Client is windows machine & the switch is Cisco.

CA is issuing certificate.

Windows 7.

I guess supplicant is configured through group policy.

rana
Guru Elite

Re: Machine authentication failing with error code 9002

9002 and a timeout can be because a client is asked to trust a server certificate, but does not.  Has this ever worked?  There is quite a bit of work to get EAP-TLS working.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Frequent Contributor II

Re: Machine authentication failing with error code 9002

Thanks Colin,

Turned out to be a wrong machine certificate installed on Client machine.

Changed the certificate and worked :)

rana
New Contributor

Re: Machine authentication failing with error code 9002

Hello,

 

I have this same error on my Macbook Pro. I have used this Mac previously on this network but ever since I onboarded and tried to un-board it. I have not been able to join the wifi anymore.

 

Packet capture shows that Macbook is sending Response, Legacy Nak (Response Only).

Guru Elite

Re: Machine authentication failing with error code 9002

Please start a new thread. This one is almost 2 years old.


Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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