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Problem with sponsor confirmation after AD-upgrade

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  • 1.  Problem with sponsor confirmation after AD-upgrade

    Posted Nov 01, 2018 08:19 AM
      |   view attached

    Hello, 

     

    After a upgrade from AD 2008 to AD 2016 the sponsor confirmation dialog have stopped working. You are able to do the search, but you press the register button you get the following error: Your value did not match an existing account. (see picture)

     

    Are there any debugging logs for these events? I looked in the  application log, but nothing seems to register there.

    I still is able to create accounts manually.

    Running version 6.6.10

     

    /Tomas



  • 2.  RE: Problem with sponsor confirmation after AD-upgrade

    Posted Nov 01, 2018 10:39 AM

    Check your LDAP filter to make sure you are not using an attribute which has changed as part of the AD upgrade.

    Failing that, check the AD logs as it should show why the search failed.



  • 3.  RE: Problem with sponsor confirmation after AD-upgrade

    Posted Nov 01, 2018 11:26 AM

    Within ClearPass Guest, go to Administration/Operator Logins/Servers/YOUR AD....Check the Server URL, as well as the Bind DN for any erros. 



  • 4.  RE: Problem with sponsor confirmation after AD-upgrade

    Posted Nov 02, 2018 03:48 AM

    Solved it by changing the attribute for Email unique ID from ProxyAddresses to mail.