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[Solved] Unable to see my guest users with clearpass guest

This thread has been viewed 5 times

  • 1.  [Solved] Unable to see my guest users with clearpass guest

    Posted Aug 16, 2018 09:11 AM

    Hello, i've a issue with my clearpass guest. I can't see guest users in my guest page but the users existing have an internet connexion and i see my users when i attempt an export.

     

    When i attempt to add user i have this error : 

     

    Account not found ID :3045

     

    Do you have an idea ?

     

    Thks



  • 2.  RE: [Solved] Unable to see my guest users with clearpass guest

    Posted Aug 16, 2018 09:54 AM

    Hello,

     

    Can you provide a few screenshots of the issue to see what exactly you are doing? If you can I can replicate the issue and see if I can assist.

     

    Please also, provide the current code version.

     

    Thanks,

    Ben



  • 3.  RE: [Solved] Unable to see my guest users with clearpass guest

    Posted Aug 16, 2018 10:38 AM

    I can create user but i can't see him

     

    You can see 2 pages but no users appears

     

    Software Version - 6.7.4.3585CP.PNG



  • 4.  RE: [Solved] Unable to see my guest users with clearpass guest

    Posted Aug 16, 2018 10:45 AM

    https://www.arubanetworks.com/techdocs/ArubaOS_6_5_4_X_Web_Help/Web_Help_Index.htm#ArubaFrameStyles/Management_Utilities/Guest_Provisioning.htm?Highlight=guest-provisioning

     

    Please view the above link and see if this sheds any light on the issue you are having.

     

    Regards,
    Ben



  • 5.  RE: [Solved] Unable to see my guest users with clearpass guest

    EMPLOYEE
    Posted Aug 16, 2018 10:50 AM
    in the top right corner what role do you have and does that role have the right settings on viewing guest users?


  • 6.  RE: [Solved] Unable to see my guest users with clearpass guest

    Posted Aug 16, 2018 10:58 AM

    I'am in admin (Super Administrator) mode, so i have full access , this is the same with devices i can't see it.

     

    I can see 20 accounts

    CP2.PNG



  • 7.  RE: [Solved] Unable to see my guest users with clearpass guest
    Best Answer

    EMPLOYEE
    Posted Aug 16, 2018 11:04 AM
    Please open a TAC case so they can debug it.


  • 8.  RE: [Solved] Unable to see my guest users with clearpass guest

    Posted Sep 03, 2018 09:00 AM

    Hello, I contacted the aruba support and aruba solved the problem in 2 days. We don't know actually why this is happened but it's solve now.

     

    Thank you everyone !

     



  • 9.  RE: [Solved] Unable to see my guest users with clearpass guest

    Posted Oct 31, 2019 05:24 PM

    Do you by chance remember what TAC did to resolve the issue?

    I am currently running into the exact same problem.

    TAC is involved, but is still currently attempting to duplicate the issue. 



  • 10.  RE: [Solved] Unable to see my guest users with clearpass guest

    Posted Aug 16, 2018 10:57 AM

    The documentation can't help me i don't have the same version so i don't have the same parameters. 

     

    I don't find "Guest provisionning"