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some phones are not profiled

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  • 1.  some phones are not profiled

    Posted Mar 02, 2019 09:00 AM
      |   view attached

    Attached PDF shows:

    2 out of 4 IP phones are not profiled.

    Cisco Phone Nortel phone are fine and snom and polycom are not

     

    I have the:

    • endpoint information
    • Fingerprint
    • Sniffer info of the DHCP send to the Clearpass server

    any idea how to troubleshoot this issue further?

    Thanks

    Gerrit

     

    edit

     

    it's fixed: did patched the server from 6.7.3 to 6.7.9 and need to wait 5 minute between profile tests.

     

    Attachment(s)

    pdf
    profile-issue.pdf   247 KB 1 version