Wireless Access

Unfortunately I'm not getting my Unifi AP Pro to power up via PoE. Originally I thought it was the AP to blame, so I purchased a second to try, but it has the same behavior of the first - no indication of any power when plugged in via ethernet only. Powers up if I use the PoE injector.

Nothing obviously bad in the logs on the S2500. The web GUI shows PoE is enabled on the ports I'm plugging in. I updated the port profiles to only use PoE on 4 ports in case there was some power limitation issues. I also ran some diagnostic commands and nothing is looking out of the ordinary from what I can tell (output included at end of post).

The only lead I have is when I switch the LED mode to PoE the LEDs on the ports that have PoE enabled are blinking. According to the manual (https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c05315600) that means " Power enabled, but power denied due to unavailability." Searching the internet for that hasn't brought up anything more detailed about that state though, so I don't know if that indicates something is actually wrong or it just means the switch doesn't see a device that is available to power on that port.

Any help or ideas would be greatly appreciated! I'm unsure if I should return the hardware to the seller at this point or if I am missing something and just need to change a setting somewhere. I did a factory reset and installed the latest firmware as soon as I got the switch. I also booted into the other partition with an older firmware version to see if that helped, but no difference.

(ArubaS2500-24P) #show inventory

Show Inventory
--------------


System Card Slot              : 0
SC Serial #                   : xxx (Date: 08/28/14)
SC Model Name                 : ArubaS2500-24P
Mgmt Port HW MAC Addr         : xxx
HW MAC Addr                   : xxx
CPLD Version                  : Rev: 2.8 (0x2.8)
PoE Firmware Version          : 0.0.0 (Build: 0)
CPU Assembly #                : 2010152C (Rev: 08.00)
CPU Serial #                  : xxx (Date: 08/28/14)
Power Supply                  : Present (580W)
                              : 12V System Voltage Ok
                              : 56V PoE Voltage Ok
Power Supply Serial #         : xxx (Date: 08/01/14)
Power Supply Model No         : 2510064
Power Supply Vendor Model No  : IPSN-580APA1 (Rev: 48.48)
Console Card Assembly #       : 2010111C (Rev: 01.00)
Console Card Serial #         : xxx (Date: 08/28/14)
PoE Card Assembly #           : 2010108C (Rev: 01.00)
PoE Card Serial #             : xxx (Date: 08/28/14)
System Temperature            : CPU Temp                : 47  C
                              : DPE Temp                : 47  C
                              : DDR Temp                : 38  C
                              : PSU Temp0               : 38  C
                              : PSU Temp1               : 39  C
                              : Exhaust Temp            : 40  C
                              : Mid Temp                : 42  C
                              : Ambient Temp            : 37  C
                              : Console Card Temp       : 29  C
System Voltages               : 3300mV Sense            : 3360.0 mV
                              : 2500mV Sense            : 2464.0 mV
                              : 1800mV Sense            : 1808.0 mV
                              : 1000mV Sense            : 990.0 mV
                              : 900mV CPU               : 920.0 mV
                              : 1200mV Sense            : 1208.0 mV
                              : 5000mV 5VDD             : 4998.0 mV
                              : 5000mV 5VSB             : 4950.0 mV
System Fan Tachometers        : Power Supply Fan 0      : 4655  RPM (Low Speed)
                              : Power Supply Fan 1      : 4736  RPM (Low Speed)
                              : FAN 0                   : 4804  RPM (Low Speed)
                              : FAN 1                   : 4945  RPM (Low Speed)

(ArubaS2500-24P) #show poe controller slot 0

Linecard  Power Budget(W)  Power Consumption(W)  GuardBand(mW)  PoE Management  Cisco Compatibility  Config Delay(ms)
--------  ---------------  --------------------  -------------  --------------  -------------------  ----------------
0         400              0                     11000          Dynamic         Disabled             2000

(ArubaS2500-24P) #show poe interface brief

PoE Interface Brief
-------------------
Interface  Admin    Consumption(mW)  Port Priority  Port Status
---------  -----    ---------------  -------------  -----------
GE0/0/0    Enable   0                High           On
GE0/0/1    Enable   0                High           On
GE0/0/2    Enable   0                High           On
GE0/0/3    Enable   0                High           On
GE0/0/4    Disable  0                Low            On
GE0/0/5    Disable  0                Low            On
GE0/0/6    Disable  0                Low            On
GE0/0/7    Disable  0                Low            On
GE0/0/8    Disable  0                Low            On
GE0/0/9    Disable  0                Low            On
GE0/0/10   Disable  0                Low            On
GE0/0/11   Disable  0                Low            On
GE0/0/12   Disable  0                Low            On
GE0/0/13   Disable  0                Low            On
GE0/0/14   Disable  0                Low            On
GE0/0/15   Disable  0                Low            On
GE0/0/16   Disable  0                Low            On
GE0/0/17   Disable  0                Low            On
GE0/0/18   Disable  0                Low            On
GE0/0/19   Disable  0                Low            On


PoE Interface Brief
-------------------
Interface  Admin    Consumption(mW)  Port Priority  Port Status
---------  -----    ---------------  -------------  -----------
GE0/0/20   Disable  0                Low            On
GE0/0/21   Disable  0                Low            On
GE0/0/22   Disable  0                Low            On
GE0/0/23   Disable  0                Low            On

(ArubaS2500-24P) #show poe interface gigabitethernet 0/0/3

GE0/0/3: Administratively Enable, Port status: On
Maximum power: 30000 mW, Power consumption: 0 mW
Port voltage: 0 mV, Port current: 0 mA
PD class: Class-0, Priority: High, PSE port status: On

Thanks!

I have one of those and it should work fine.  I assume you have tried the other ports 0-2?

What is your interface config?

show run interface gigabit 0/0/3

Thanks for the reply. I have tried a number of ports, all with the same behavior. Here's the output from the command you suggested:

(ArubaS2500-24P) #show run interface gigabitethernet 0/0/3

interface-config gigabitethernet "0/0/3" detail
-----------------------------------------------
    interface-profile mstp-profile default
      point-to-point Disabled
      portfast Disabled trunk Disabled
      bpdufilter default Disabled
      bpdufilter unconditional Disabled
      rootguard Disabled
      loopguard Disabled
      bpduguard Disabled auto-recovery-time 0
    interface-profile pvst-port-profile default
      point-to-point Disabled
      portfast Disabled trunk Disabled
      bpdufilter default Disabled
      bpdufilter unconditional Disabled
      rootguard Disabled
      loopguard Disabled
      bpduguard Disabled auto-recovery-time 0
    interface-profile lldp-profile lldp-factory-initial
      lldp transmit Enabled
      lldp receive Enabled
      lldp tlv-select port-description Enabled
      lldp tlv-select system-name Enabled
      lldp tlv-select system-description Enabled
      lldp tlv-select system-capabilities Enabled
      lldp tlv-select management-address Enabled
      lldp tlv-select port-vlan-id Enabled
      lldp tlv-select vlan-name Enabled
      lldp tlv-select aggregation-status Enabled
      lldp tlv-select mac-phy-config Enabled
      lldp tlv-select max-frame-size Enabled
      lldp tlv-select power-management Enabled
      lldp med-tlv-select network-policy Enabled
      lldp med-tlv-select power-management Enabled
      lldp transmit-interval 30
      lldp transmit-hold 4
      lldp fast-transmit-interval 1
      lldp fast-transmit-counter 4
      med enable Disabled
      proprietary-neighbor-discovery Disabled
    interface-profile poe-profile device-group-default
      enable Enabled
      poe-maxpower 30000
      poe-priority high
    interface-profile enet-link-profile default
      speed auto
      duplex auto
      autonegotiation Enabled
      flowcontrol off
    interface-profile switching-profile default
      switchport-mode access
      access-vlan 1
      native-vlan 1
      storm-control-broadcast Enabled
      storm-control-multicast Disabled
      storm-control-unknown-unicast Enabled
      storm-control-bandwidth 50
      trunk allowed vlan 1-4094
    mtu 1514
    qos trust aruba-device
    trusted port
    igmp-snooping mrouter-vlan 0
    mld-snooping mrouter-vlan 0

That is the same config I have which works fine.  Have you tried a different type of PoE capable device?

All I can suggest at this point is to create a new PoE profile and apply that to the interface.

I have a PoE camera and an Aruba AP coming in the mail. If neither of those work it seems like I have a bad switch based on our configs matching.

Thanks for your help giving me some more data points here.

I purchased a new switch and everything seems to be working fine with the PoE devices now. On this new piece of hardware when I put the LEDs in PoE mode they all stay unlit until I plug in a PoE device, at which point the status LED will light solid. So it looks like that original piece of hardware was faulty somehow, even though it wasn't showing as having issues in the console command output that I was seeing. Thanks for your help!