Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Auth server did not reply in time or auth module is too busy using aruba - ldap server

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  • 1.  Auth server did not reply in time or auth module is too busy using aruba - ldap server

    Posted Jun 25, 2020 07:10 AM

    Hi All,

    This is my first ever post here hope you could help me.

    Our client encountered a problem with their user's authentication. The authentication error says, "authentication server time out". This happened when their ldap/radius server had a trouble but it was already fixed. Upon checking using the AAA server test in diagnostic tab, an error saying "Auth server did not reply in time or auth module is too busy using aruba." came out.

     

    Does anyone here know how to fix this issue? By the way,  users are using a captive portal with an external ldap/radius server for authentication.

     

    Thank you



  • 2.  RE: Auth server did not reply in time or auth module is too busy using aruba - ldap server

    EMPLOYEE
    Posted Jun 25, 2020 08:10 AM

    Try disabling and then enabling the server.



  • 3.  RE: Auth server did not reply in time or auth module is too busy using aruba - ldap server

    Posted Jun 25, 2020 08:45 AM

    Thank you for your response cjoseph.

    You mean the radius server right? The client intend to do that. Hope that fix the issue.

    If that option still don't fix the issue, should I raise a TAC case then or did I forget something to check?



  • 4.  RE: Auth server did not reply in time or auth module is too busy using aruba - ldap server

    EMPLOYEE
    Posted Jun 25, 2020 09:01 AM

    You should open a TAC case now, instead of having me guess.  If it is important to the customer, it must be placed into TAC's hands so they can start working on it.



  • 5.  RE: Auth server did not reply in time or auth module is too busy using aruba - ldap server

    Posted Jun 25, 2020 11:32 AM

    Right cj. Thanks.