Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Certificates error on new AP 305

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  • 1.  Certificates error on new AP 305

    Posted Feb 23, 2019 10:29 AM

    Hello,

     

    I`m expecting a problem with two of our ARUBA AP 305 in campus. These AP are repeatedly rebooting and logging messages about corrupted flash.

     

    We tried to disable Control Plane Security, but it dit not change anything.

     

    Any ideas what I can try to make this AP work?

     

     

    Feb 23 16:06:19, sapd[1121]: <129002> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 sapd| |certinit| 02232019:16:06:19>>ERROR>>Invalid cert storage request. version (2) is not supported.
    Feb 23 16:06:19, sapd[1121]: <311020> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 sapd| An internal system error has occurred at file sapd_msg.c function sapd_proc_install_cert_req line 5186 error storeCertBlob failed
    Feb 23 16:06:21, nanny[1059]: <303074> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 nanny| Process /aruba/bin/rapper [pid 1263] died: exited with 0x0
    Feb 23 16:06:21, nanny[1059]: <303079> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 nanny| Restarted process /aruba/bin/rapper, new pid 1270
    Feb 23 16:06:21, sapd[1121]: <311002> <WARN> |AP aa:bb:cc:dd:da:a2@10.10.10.55 sapd| Rebooting: SAPD: Unable to install cert. Need to re-approve AP
    Feb 23 16:06:23, nanny[1059]: <303086> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 nanny| Process Manager (nanny) shutting down - AP will reboot!
    Feb 23 16:07:47, nanny[1059]: <303022> <WARN> |AP aa:bb:cc:dd:da:a2@10.10.10.55 nanny| Reboot Reason: AP rebooted Sat Feb 23 16:06:24 CET 2019
    Feb 23 16:09:06, sapd[1121]: <129002> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 sapd| |certinit| 12311969:16:01:52>>ERROR>>Error while reading TPM Info from NVRAM Cache uninitialized
    Feb 23 16:09:06, sapd[1121]: <129002> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 sapd| |certinit| 12311969:16:01:52>>ERROR>>Error extracting factory certificates from flash. Check if flash is corrupted.
    Feb 23 16:09:06, sapd[1121]: <129002> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 sapd| |certinit| 12311969:16:01:52>>ERROR>>TPM or Device Cert Initialization failed.
    Feb 23 16:09:06, sapd[1121]: <311020> <ERRS> |AP aa:bb:cc:dd:da:a2@10.10.10.55 sapd| An internal system error has occurred at file sapd_main.c function main line 3448 error Unable to initialize Factory Certificates or Field Certificates.

     

     



  • 2.  RE: Certificates error on new AP 305

    EMPLOYEE
    Posted Feb 23, 2019 11:17 AM

    What version of ArubaOS is this?



  • 3.  RE: Certificates error on new AP 305

    Posted Feb 25, 2019 01:36 AM

    Hello, here is info from About. 

     

    Name:Aruba Operating System Software.
    Model:ArubaMC-VA
    Version:8.2.0.0



  • 4.  RE: Certificates error on new AP 305

    EMPLOYEE
    Posted Feb 25, 2019 04:41 AM

    Did you try:

     

    - Removing that APs mac address from the controller's CPSEC database and

    - Doing a factory reset on the AP?

     

    Separately, if you are running 8.2.0.0, you should upgrade to the latest 8.2.x.x, because there have been many fixes applied.



  • 5.  RE: Certificates error on new AP 305

    Posted Feb 27, 2019 01:27 AM

    Hello,

     

    I tried both methods, but no success.

     

    I would love to upgrade, but I'm not able to do this as we are out ouf support. Is there any other method that could solve this?