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Cisco 7925 being desconnected. User receive " Out Service Area" on the screen

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  • 1.  Cisco 7925 being desconnected. User receive " Out Service Area" on the screen

    Posted Jun 18, 2013 03:30 PM

    I'm using cisco 7925 phones in a location and randomly in a middle of a call, being the person seating on the desk, call get drops and all user see in teh screen is "Out Service Area" on the screen of the phone.

     

    User has AP about 10 feets away from the device and vap is limited to channel a

     

    When I look into the logs this is all I get:

     

    Jun 18 13:10:18  authmgr[1587]: <522036> <INFO> |authmgr|  MAC=44:2b:03:55:c9:10 Station DN: BSSID=00:0b:86:74:02:eb ESSID=SSIDVP VLAN=743 AP-name=AP-NY105-5B
    Jun 18 13:10:18  mobileip[1599]: <500010> <NOTI> |mobileip|  Station 44:2b:03:55:c9:10, 255.255.255.255: Mobility trail, on switch 10.105.126.28, VLAN 743, AP AP-NY105-5B, SSIDVP/00:0b:86:74:02:eb/a
    Jun 18 13:10:18  stm[1588]: <501114> <NOTI> |stm|  Deauth from sta: 44:2b:03:55:c9:10: AP 10.105.125.83-00:0b:86:74:02:eb-AP-NY105-5B Reason 255
    Jun 18 13:10:19  stm[1588]: <501044> <NOTI> |stm|  Station 44:2b:03:55:c9:10: No authentication found trying to de-authenticate to BSSID 00:0b:86:74:02:eb on AP AP-NY105-5B

     

    Have anyone face this issue?



  • 2.  RE: Cisco 7925 being desconnected. User receive " Out Service Area" on the screen

    EMPLOYEE
    Posted Jun 18, 2013 03:44 PM

    When did this start happening?

    Did it ever work?

    Did you set your network up for your 7925s using the instructions for the 7921 in the Roaming VRD here:  http://www.arubanetworks.com/wp-content/uploads/DG_Roaming.pdf

     

    Wireless VOIP is not simple and there are a number of things that need to be configured for it to be successful.

     

     



  • 3.  RE: Cisco 7925 being desconnected. User receive " Out Service Area" on the screen

    Posted Jun 18, 2013 04:08 PM

    It has been implemented since last year, First we had a lot of isues, then we tuned the config and it has been working fine since then. We followed aruba best practices and cisco recommendantions for these phones specifically. Finally we also moved all the VAP to force 5ghz since 2.4ghz channels had to mch interference in the are. All these together took away all of problems. This isue in particular has happened before since the changers, but it has been very short, just a few seconds, however, today it happened to this user and lasted for about 30 seconds. We are talking the user is in a middle of a call, seating on her desk, and all of the sudden lost conection and get the msg above mentioned on the screen. There are at least others 15 similar phones working in the same location.



  • 4.  RE: Cisco 7925 being desconnected. User receive " Out Service Area" on the screen

    EMPLOYEE
    Posted Jun 18, 2013 04:21 PM

    I would open a support case, because it will be tough to gather  all your information here.  Hopefully meanwhile someone on the thread can chime in with something obvious that can solve your issue.