Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Client on Power-Save Mode

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  • 1.  Client on Power-Save Mode

    Posted Sep 17, 2019 05:58 PM

    Hello Everyone

     

    Maybe someone are have facing the following issue, we have a deployment with ArubaOS 8.5, MM, 2 x MC 7205 and AP-515.  But we have some users with macbook pro complaining about a slow network connections.  But when they test the connection with an simple internet speed test, they do have 130mbps download and 180mbps upload which is very fast for us.

     

    Tracking the issue a little but I found that this clients are moving between "awake" state and "power-save" state when running the following comand:

     

    show ap debug radio-stats ap-name <ap-name>

     

    Screenshot_43.png

     

    does anyone knows if there is way to keep the client on a "awake" state?

     

    thanks in advance :)



  • 2.  RE: Client on Power-Save Mode

    Posted Sep 18, 2019 09:11 AM

    The PS_State output returned from the command used is for the AP's state (Awake / Power Save) and not the client.

    Please Refer AOS 8.5.0.0 CLI Guide (Page: 1373)

     

    With regards to the clients,

    Is UAPSD enabled in the SSID profile for this specific ssid ? This can be checked using the below command.

     

    (config)#show ssid-profile <name of SSID profile>.

     

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  • 3.  RE: Client on Power-Save Mode

    Posted Sep 18, 2019 11:07 AM

    Thanks for the explanation A_RAK

     

    UAPSD look enable:

     

    Wireless Multimedia (WMM) Disabled
    Wireless Multimedia U-APSD (WMM-UAPSD) Powersave Enabled

     

    does this mean that the AP will buffer all the packets to the client if the client sends and power-save message?



  • 4.  RE: Client on Power-Save Mode

    Posted Sep 18, 2019 11:16 AM

    This may be the issue. Is it possible to disable this option and observe behaviour(If it is a production network try it during downtime).

     

    This can be disabled in the SSID profile. I recommend creating a test SSID profile with UAPSD disabled and testing before making any changes to the production network.

     

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  • 5.  RE: Client on Power-Save Mode

    Posted Sep 18, 2019 11:20 AM

    Thanks for help :)

     

    In fact this is kind a pre-production enviroment, we are deploying 100 Aps but testing now with the 25% of the clients. They know this is not a production ready installation :)

     

    thanks for the tip, we will monitor the behavior this week.

    greetings



  • 6.  RE: Client on Power-Save Mode

    Posted Sep 18, 2019 11:24 AM

    Great. Let me know if this works.

     

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  • 7.  RE: Client on Power-Save Mode

    EMPLOYEE
    Posted Sep 19, 2019 12:03 AM
    Wireless device “sleep” for very short periods of time to preserve battery life, which is part of the standard. If you plug a laptop in, it will sleep “less”. This is all fairly typical. UAPSD is fairly device specific and should not be configured in the vast majority of situations. It should not have a bearing on your issue.

    Your issue is possibly because you are running 80mhz channels that could be interfering with existing neighboring channels and affecting your performance. It is not typical to run 80mhz wide channels with a lot of density because there are not enough channels to do that without causing cochannel interference and contention, that affect performance. I would try to run 40mhz channels and also enable DFS channels in the regulatory domain profile, for the highest performance.