Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Controller is not responding and take a minute to access.

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  • 1.  Controller is not responding and take a minute to access.

    Posted Dec 22, 2017 04:18 AM

    Hi,

     

    I just faced the issue of the controller is not responding on browser. This happens every 3-10 minutes.

    Is the controller issue?

    Could you please help me to fix this?

     

    WLC 7008 AOS 6.5.4.3

    Dec 22 16:05:20isakmpd[3709]: <103048> <3709> <ERRS> |ike| IKE XAuth failed for tharapong
    Dec 22 16:05:24KERNEL: [ 7060.582000] 0:Nae: configuring port/hw 1/1 iftype 1 for speed=2, duplex=1
    Dec 22 16:05:24syslogd 1.4.1: restart (remote reception).
    Dec 22 16:05:24cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleMgmtMessage
    Dec 22 16:05:24cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleOldStyleMgmtMessage
    Dec 22 16:05:24cfgm[3634]: <307002> <3634> <DBUG> |cfgm| master:Got a management message
    Dec 22 16:05:24cfgm[3634]: <307195> <3634> <DBUG> |cfgm| In executeCommandObject() 11
    Dec 22 16:05:25cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleMgmtMessage
    Dec 22 16:05:25cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleOldStyleMgmtMessage
    Dec 22 16:05:25cfgm[3634]: <307002> <3634> <DBUG> |cfgm| master:Got a management message
    Dec 22 16:05:25cfgm[3634]: <307195> <3634> <DBUG> |cfgm| In executeCommandObject() 11
    Dec 22 16:05:25cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleMgmtMessage
    Dec 22 16:05:25cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleOldStyleMgmtMessage
    Dec 22 16:05:25cfgm[3634]: <307002> <3634> <DBUG> |cfgm| master:Got a management message
    Dec 22 16:05:25cfgm[3634]: <307195> <3634> <DBUG> |cfgm| In executeCommandObject() 11
    Dec 22 16:05:29cfgm[3634]: <307048> <3634> <DBUG> |cfgm| Got a message from 8231:5010
    Dec 22 16:05:29cfgm[3634]: <307050> <3634> <DBUG> |cfgm| Received a IPSEC CFG Message
    Dec 22 16:05:29cfgm[3634]: <307219> <3634> <DBUG> |cfgm| Sending the IPSEC Configuration
    Dec 22 16:05:30cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleMgmtMessage
    Dec 22 16:05:30cfgm[3634]: <307001> <3634> <DBUG> |cfgm| Check function is used handleOldStyleMgmtMessage
    Dec 22 16:05:30cfgm[3634]: <307002> <3634> <DBUG> |cfgm| master:Got a management message
    Dec 22 16:05:30cfgm[3634]: <307195> <3634> <DBUG> |cfgm| In executeCommandObject() 27
    Dec 22 16:05:31cfgm[3634]: <307026> <3634> <DBUG> |cfgm| master: Refreshing the lms list
    Dec 22 16:05:31cfgm[3634]: <307027> <3634> <DBUG> |cfgm| Checking the LMS not responding flag for local 172.16.0.254 flag value is 1, missedHB 0 socketID -1
    Dec 22 16:05:44cfgm[3634]: <307048> <3634> <DBUG> |cfgm| Got a message from 8231:5010
    Dec 22 16:05:44cfgm[3634]: <307050> <3634> <DBUG> |cfgm| Received a IPSEC CFG Message
    Dec 22 16:05:44cfgm[3634]: <307219> <3634> <DBUG> |cfgm| Sending the IPSEC Configuration


  • 2.  RE: Controller is not responding and take a minute to access.

    EMPLOYEE
    Posted Dec 22, 2017 08:55 AM

    We would need more information.

     

    Is this a single controller or a master/local pair?

    Do you have a management system like Airwave logging into the controller?

    The logs you show should not affect controller management.

     

     



  • 3.  RE: Controller is not responding and take a minute to access.

    Posted Dec 23, 2017 12:11 PM

    Hi Colin,

     

    It is single controller.

    The controller is standalone and during does POC without CPPM or AirWave.

    I tried to reload the controller but the issue is not solved.

    Please ask me for more information. 

     

    Thank you.



  • 4.  RE: Controller is not responding and take a minute to access.

    Posted Dec 25, 2017 01:42 AM

    confirm what is the ping behavior when the webui is not responsible, does ping start to miss?

     

    Log in by ssh when everything is fine, then when the gui is not responsible, see if the ssh is responsive/not responsive

     

    you could be having a) bcast floods, b) stp issues, c) port flap, d) CLI process crashing, e) other...

     

    start with the above to narrow it down a bit

     



  • 5.  RE: Controller is not responding and take a minute to access.

    Posted Dec 25, 2017 02:44 AM

    Ping can be reached to the controller but web UI and ssh are not responded. It needs to take a minute to access.



  • 6.  RE: Controller is not responding and take a minute to access.

    Posted Dec 25, 2017 02:50 AM
    @Ratchapas.s wrote:

    Ping can be reached to the controller but web UI and ssh are not responded. It needs to take a minute to access.

    and what if the ssh already is opened before the issue happens ?

    does the ssh get kicked out or you can still use it ?

    does "show version" work ?

    does "show ap active" timeout or work ?

    does "show ap debug client-table ap-name <some ap>" work ?

    is there anything in the error or system logs when the issue is just cleared, e.g. "show log system 100" "show log error 100" "show log network 100", the logs you attached before are not detailed enough