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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Device Summary Report Displays 0 Total Clients after Upgrade to 7.6.2

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  • 1.  Device Summary Report Displays 0 Total Clients after Upgrade to 7.6.2

    Posted Jul 03, 2013 09:35 AM

    Last month we upgraded to the 7.6.2 Airwave.  What I have noticed is when I run a Device Summary Report that has to pull data prior

    to the date we upgraded all of the reports show "0" in the Client column.  Any report I run that pulls data after the upgrade date I get valid data in the client column.  In both cases the MAX Clients data appears to be valid. 

     

    Any ideas why this is happening?

     

    Thanks

     



  • 2.  RE: Device Summary Report Displays 0 Total Clients after Upgrade to 7.6.2

    EMPLOYEE
    Posted Jul 03, 2013 11:12 AM

    What was the previous version you were upgrading from?  What is the time period of the report you're trying to run?  Also, please check your AMP Setup -> General tab -> Historical Data Retention settings box.  This is important since the Device Summary report checks the client tables (key settings to check are inactive client and client association which are the top 2 in the HDR settings).