To tell the truth, restarting profmgr is a blunt force instrument that solves tons of problems, but it does not fix the root issue, or collect enough information to file a bug.
Tarring crash collects crash information, but just restarting profmgr does not generate enough information to initiate a bug.
Understanding that the TAC Engineer wanted to solve your problem ASAP, I cannot question his solution, but it is not something that would allow us to identify the root issue and fix it in the future.
Long story short, I would not advocate end users restarting profmgr.