We have here a team of 6 engineers that needs to track WIFI incidents problems reported to Engineering team, so we need airwave to tell us, based of the user IP address or in fact based on the area where the users is reporting the incident, We need airwave to tell us if we have a coverage, power, interference, or bad performancde of the user. For this we will need to know how to look for this information in airwave and then based on airwave tracking we need to know in which controller the user is located to run debugs in the specific controller were the user is reporting problems.
However if Im not being clear or if this is not the way to troubleshoot I can read suggestions in order to accomplish our goal, our main goal is troubleshoot and find quickly air , interferecen and coverage issues.
Thank you.