Wireless Access

Reply
Occasional Contributor II

Iphone 5 user continously associating and disassociating with AP

Hi,

I have an iphone 5 user on campus constantly complaining about switching of her iphone from wifi to 3g. There is no apparent issue as other users are connecting normally with wifi in that area.

 

There is one thing I noticed with this particular user while monitoring session that her HOTSPOT option is probably enabled as it was showing in monitoring of the device. Coudl enabling HOTSPOT and bluetooth can cause the user to switch frequently from WiFi to 3G?

 

ANy other usggestions to troubleshoot the issue? WOuld appreciate !!!

 

TX

Guru Elite

Re: Iphone 5 user continously associating and disassociating with AP

Do you have any other iPhone 5 users with the same problem?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Occasional Contributor II

Re: Iphone 5 user continously associating and disassociating with AP

Other users are in different areas but this particular user experiences this problem frequently in her office. There is an AP 125 right outside the room. Is there any known issue with enabling HOTSPOT? I will ask to disable it! Will see what happens.

 

 

Guru Elite

Re: Iphone 5 user continously associating and disassociating with AP

I personally don't know.  But it does not help to have hotspot on!


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Search Airheads
cancel
Showing results for 
Search instead for 
Did you mean: