Hello All. I hope someone can Help, Aruba TAC don't seem to be able to.
We have 50 RAP users working from home, they are all suffering from packet loss and latency when using the RAP which is causing RDS and certain APPs i.e. SAP to drop sesiions and cause the user many problems with having to reestablish connectivity to the session.
I brought a RAP home to test this myself and I can see there is an issue.
When using my own broadband wireless with Pulse secure VPN, there is NO problem at all, If I connect a Fortinet VPN to thhe wired port of my home router there is NO problem. However, when I plug in a RAP (3wn) I see issues with latency and drops regardless of whether I'm wired or wireless. To me, it's more about an issue with the IPSEC tunnel because it doesn't matter if I'm on wireless or wired on E1.. But all aruba did was look at the Wireless interference...! !now-rap.jpg shows the issue over a 10 minute period connected Wirelessly. !now-rap2.jpg is when I'm on the wired port again over the same time period. Now compare them to !now-Pules.jpg** which is the same client, same environment, same time period, only this time not using the Aruba RAP. The differences are huge. Has anyone seen this behaviour before?
**I cannot show the Pulse log because we have reached our licence limit due to lock down which is why we really need RAPs working. I will try and add the Pulse trace later.