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Requesting change of app classification

Good Day,

 What is the process to request URLs be reclassified? Out students use AutoDesk CAD software including AutoCad and Fusion 360, however their access was blocked because this CAD software is classified as Tunneling. We have now disabled blocking this category, but are unsure how to get it removed.

 

We are running 8.5.0.4 on IAP 315 and IAP-365

 

# show dpi app autodesk

Pre-defined Application
-----------------------
Name App ID App Category Default Ports
---- ------ ------------ -------------
autodesk 3288 tunneling tcp 80 443

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MVP Guru

Re: Requesting change of app classification

Please open an Aruba Support case for such an issue. This needs to be worked on by the team that creates the classification rules.

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If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).
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