Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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VPN Profile saying Network is down or URL is Unreachable

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  • 1.  VPN Profile saying Network is down or URL is Unreachable

    Posted Nov 06, 2018 04:58 PM

    So on VIA when i type in the IP address to download VPN Profile i keep getting a error that says network is down or URL is unreachable. Anyone got any ideas on why this might be happening. 



  • 2.  RE: VPN Profile saying Network is down or URL is Unreachable

    EMPLOYEE
    Posted Nov 06, 2018 05:02 PM

    Are you putting in the public or private ip address of VIA?  Did this ever work?  You need to be able to access the controller on port TCP 443 to download the profile and UDP 4500 to establish the ipsec connection.



  • 3.  RE: VPN Profile saying Network is down or URL is Unreachable

    Posted Nov 06, 2018 05:48 PM

    So we are on a closed loop using certificates to login. We fixed the issue with that but not when we are trying to login with our certificates we get an error that says invalid credentials? any ideas on that



  • 4.  RE: VPN Profile saying Network is down or URL is Unreachable

    EMPLOYEE
    Posted Nov 06, 2018 06:02 PM

    Did you use the VIA app note to configure your certificate deployment?  https://community.arubanetworks.com/t5/Validated-Reference-Design/Virtual-Intranet-Access-VIA/ta-p/155614

     

    You should turn on authmgr debugging to find out what is going on:

     

    config t

    config t
    logging security process authmgr level debugging  

    Above is ArubaOS 8 syntax.  The ArubaOS 6.x syntax is similar.

     

    You would try to authenticate and then type "show log security 50" to get a sense what is wrong.