Wireless Access

Since going to 7.6.0 I am seeing a couple of issues in VisualRF.   One, when you go to add devices you have two options for looking at the deivces, by group or by folder.    When I switch to folder view it stays with group listing.   This used to work before moving to 7.6.0.   Also, I have quite a few AP's that are not placed but do not show up in the device list in VisualRF, as well as some devices that were placed that don't show up on the maps, but also don't show up as unplaced devices.

The first part about the group/folder toggle is a known defect that was filed as DE13672.

The second part about not seeing devices in the device list should be opened in a support case so that more information can be gathered.

One thing to try would be upgrading to the current 7.6.2 build.

Other things to check:

          VRF Setup -> Memory Allocation

          /var/log/visualrf/visualrf.log -> looking for any 'ERROR' or crash messages

Thanks Rob.    I have upgraded two of our servers to 7.6.2.   (we have 4 AMP servers)   That didn't solve the issue.   I have opened a case with support.   

Thanks for the update.

Additionally, it's worth noting how long ago the devices were added into AMP.  If the devices have been in AMP for monitoring for several days/weeks, then I'd expect them to show up in the provisioning list for VisualRF no matter what.  If the devices were newly added into AMP, then a VisualRF restart may do the trick.

Steps to restart VRF:

1.  Go to: VisualRF -> Setup

2.  Set Enable VRF Engine = no

3.  Wait 5 minutes

4.  Set Enable VRF Engine = yes

Depending on your device and client count, 5 minutes may not be enough for a restart

If this is the case, repeat running '# psg java' on the CLI, this will let you know if the java process is still up.  If it returns nothing, then VRF has stopped.