Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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WINDOWS 10 15063 OS Build cant detect any ARUBA SSID after hibernation/Sleep

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  • 1.  WINDOWS 10 15063 OS Build cant detect any ARUBA SSID after hibernation/Sleep

    Posted May 15, 2018 04:40 AM

    Greetings,

     

    our windows 10 laptop( dell and lenovo) with OS build 15063 canno detect any Aruba SSID after sleep/hibernation mode. however it can detect these SSIDs before sleep/hibernation mode. We already checked the WLAN driver however the issue continues with other brands. they are using RADIUS 802.1x auth via controller+AD.

     

    is there any need for OS patch or upgrade for this?

     

    any recommendation will be greatly aprpeciated.

     

    TIA :)



  • 2.  RE: WINDOWS 10 15063 OS Build cant detect any ARUBA SSID after hibernation/Sleep

    MVP EXPERT
    Posted May 15, 2018 05:35 AM

    Do other non-Window devices show the same behaviour? Can you also provide some information on your Aruba estate as well, e.g controller or controllerless, firmware versions, AP models etc.


    Thanks



  • 3.  RE: WINDOWS 10 15063 OS Build cant detect any ARUBA SSID after hibernation/Sleep

    Posted May 15, 2018 06:07 AM

    Hi Zalion,

     

    Thank you for your response.

     

    havent check yet for other devices but the environment is more on Windows workstations.

     

    They are using Aruba 7210 6.5.3.3



  • 4.  RE: WINDOWS 10 15063 OS Build cant detect any ARUBA SSID after hibernation/Sleep

    EMPLOYEE
    Posted May 15, 2018 08:39 AM

    What Wireless Adapter is being used and what driver date?



  • 5.  RE: WINDOWS 10 15063 OS Build cant detect any ARUBA SSID after hibernation/Sleep

    Posted May 16, 2018 01:38 AM

    Hi Cjoseph,

     

    thank you for the response.

     

    as for the wireless adapter:

    Manufacturer: Intel Corporation

    Description: Intel(R) Dual Band Wireless-AC 8265

    Driver version: 19.50.1.6

     

    they are using AP335

     

     



  • 6.  RE: WINDOWS 10 15063 OS Build cant detect any ARUBA SSID after hibernation/Sleep

    EMPLOYEE
    Posted May 16, 2018 01:55 AM

    Please try the latest version here:  https://ark.intel.com/products/94150/Intel-Dual-Band-Wireless-AC-8265 on one computer.

     

    Make sure 802.11k is not enabled on your SSID, because Intel Clients have had problems with 802.11k in the past.