Wireless Water Cooler

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How about custumer satisfaction program?

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  • 1.  How about custumer satisfaction program?

    Posted Oct 14, 2013 11:34 PM

    I didnt know where to post this so i post it here...

     

    It would be great if you guys would do a custumer satisfaction program in which by a surveys you can send to the end custumer you can know if they are really satisfied with the partner work.
    If the partner get a lot of 100% satisfactiion from their clients then they get a Custumer satisfaction logo they can display in their webpage, and can make it a marketing tool. 

    Or maybe doing some sort of satisfaction levels, i dont know.
    There are other vendors doing it why not aruba? it hink its a great idea.

    Cheers
    Carlos



  • 2.  RE: How about custumer satisfaction program?

    Posted Oct 15, 2013 01:30 PM

    As a customer, I'll add two points:

    1. If anyone at Aruba didn't know how badly we hated working with a few of the partners we've had, they were living under a rock.

    2. I'd really have liked a more formal way to officially opine about the service we get.

     

    Good idea.



  • 3.  RE: How about custumer satisfaction program?

    Posted Oct 18, 2013 08:55 PM

    Hi NightShade1,

     

    Thank you for your suggestion, I will be sure to pass this on to the right team.

     

    Thank you!



  • 4.  RE: How about custumer satisfaction program?

    Posted Oct 19, 2013 12:27 AM

    Thank you Pamelaz