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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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ClearPass Guest Application Receptionist Login not working

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  • 1.  ClearPass Guest Application Receptionist Login not working

    MVP
    Posted Oct 07, 2020 10:31 AM

    I try to integrate Active Directory Source to the Guest Operator Login.

    I´ve created two new Enforcement Profiles ("Administratoren, admin_privileges=Super Administrator" and "Receptionist, admin_privileges=Receptionist")

     

    I´m able to login with my administrator account, but I´m not able to login with my receptionist account.  I get no error message and I can´t see any problems in the access tracker. I just get forwarded to the login page again.

     

    Any hints?



  • 2.  RE: ClearPass Guest Application Receptionist Login not working

    Posted Oct 07, 2020 10:35 AM
    Can you see the correct operator profile assignment in access tracker ?



    Thank you

    Victor Fabian

    Pardon typos sent from Mobile


  • 3.  RE: ClearPass Guest Application Receptionist Login not working

    MVP
    Posted Oct 07, 2020 10:39 AM

    Yes, the Enforcement Profile is correctly assigned.

    AccessTracker.jpg

     



  • 4.  RE: ClearPass Guest Application Receptionist Login not working

    Posted Oct 07, 2020 10:43 AM
    Did you create the operator translation tule for the help desk?



    Thank you

    Victor Fabian

    Pardon typos sent from Mobile


  • 5.  RE: ClearPass Guest Application Receptionist Login not working

    Posted Oct 07, 2020 10:50 AM

    If this rule is in place, you should be able to return the operator profile name

    2020-10-07 10_47_48-Operator Translation Rules.png



  • 6.  RE: ClearPass Guest Application Receptionist Login not working

    MVP
    Posted Oct 07, 2020 10:53 AM

    No, I didn´t created a translation rule till now.

    The default "ClearPass Profile Mappings" rule is in place.



  • 7.  RE: ClearPass Guest Application Receptionist Login not working

    Posted Oct 07, 2020 11:17 AM
    Take a look at the application logs in the guest module to see if it shows any errors related to that



    Thank you

    Victor Fabian

    Pardon typos sent from Mobile


  • 8.  RE: ClearPass Guest Application Receptionist Login not working

    MVP
    Posted Oct 07, 2020 11:37 AM

    No errors in the application log, only Info:

     

    App User:  mph-test
    Script:    /guest/auth_login.php
    Function:  NwaAuthLoginForm
    Details:   array (
      'user_agent' => 'Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0',
      'auth_source' => 'ClearPass operator logins',
      'profile' => 'Receptionist',
    )  

     



  • 9.  RE: ClearPass Guest Application Receptionist Login not working

    Posted Oct 07, 2020 12:59 PM

    So at the login page when you hit the login button it doesn't take you anywhere ? I was able to test using the default and it works with no issues but I am running 6.9.3

    You can also try duplicating the existing receptionist profile and create a new translation rule like this and see if it works:

    2020-10-07 12_53_53-Operator Translation Rules.png 

     



  • 10.  RE: ClearPass Guest Application Receptionist Login not working

    MVP
    Posted Oct 08, 2020 02:40 AM

    Same behaviour as before...

    Rule1.jpg

    After entering user and password I get redirected to the login page... When I enter the admin user account i´m able to login...



  • 11.  RE: ClearPass Guest Application Receptionist Login not working

    EMPLOYEE
    Posted Oct 07, 2020 02:57 PM

    Hi,

     

    Try the value as "[TACACS Receptionist]" with the default rule and check the login status.

     

    Receptionist_Role.jpg



  • 12.  RE: ClearPass Guest Application Receptionist Login not working

    MVP
    Posted Oct 08, 2020 02:41 AM

    TACACS1.jpgTACACS2.jpg

    No change. I get redirected to the login page, after entering user and password.



  • 13.  RE: ClearPass Guest Application Receptionist Login not working

    MVP
    Posted Oct 08, 2020 03:16 AM

    Update: I´ve added another profile with the admin_privileges = Read-Only Administrator. This also works fine.

    Only the Receptionist profile fails...

     



  • 14.  RE: ClearPass Guest Application Receptionist Login not working
    Best Answer

    MVP
    Posted Oct 15, 2020 09:59 AM

    Stupid mistake from my site: The start page in the Receptionist-Profile was set to a page, to which the receptionist had no access...