Hi,
I can see that this is an old post but looking to use airwave also for alerting.
One problem I cant seem to find is how to change the body of the email generated ( see below of the automated email)
Device Down: Device Type is Access Point
Severity: Critical
Time: Thu Sep 22 15:06:22 2016
Notes: AP down - Please investigate
Note: Use the AP tracker and add further info to ticket
Device: Testing1 - https://airwave-it-ap1.x.x.x.x
Additional Info: Device Type is Access Point
Group: Access Points
Folder: Top
Location:
Alert Time: 2016-09-22T15:06:09+01:00