Hi Dinesh,
In my own approach I usually use the offline method. You can download the firmware with your ASP account via
https://asp.arubanetworks.com and upload it manually using a remote SCP server. My experience is that in some Airwave versions the communication with the download servers does not work properly. When your ASP account is not linked to an active contract, you'r will not able to download the software and need TAC support.
Please note that from version 8.2.10.1 CentOS7 will be introduced. Therefore, after updating to 8.2.10.1, you need to make a backup, reinstall 8.2.10.1 and restore the configuration backup. The reinstallation ensures that you are going to use CentOS7 which is required for an update to later releases.
Always read the release notes carefully before starting.
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Marcel Koedijk | MVP Guru 2021 | ACMP | ACCP | Ekahau ECSE | Not an HPE Employee | Opionions are my own
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Original Message:
Sent: Feb 15, 2021 04:06 PM
From: dinesh govinnage
Subject: AMP firmware upgrade issue?
Thanks Mate! Will do.
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dinesh
Original Message:
Sent: Feb 15, 2021 04:10 AM
From: Herman Robers
Subject: AMP firmware upgrade issue?
SAID stands for Service Agreement ID. So it seems your account has not been linked to an active support contract. Please reach out to TAC (contact phone below my message) if you have active support but for some reason, it is not tied to your account.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
Original Message:
Sent: Feb 14, 2021 11:02 PM
From: dinesh govinnage
Subject: AMP firmware upgrade issue?
Hi All,
I am trying to upgrade airwave from 8.2.9 to 8.2.10 but getting the below error after login to the support portal,
"Downloading....SOAP request failed. Error Code: SAID missing in your account."
any hint would be appreciated.
Cheers