What operating system is the Laptop? Windows 10
Can you see what the client's health is on the instant management page? Will check and update
What band (a/b/g) is the laptop operating on? All
What is the wireless chipset of the laptop? Sorry, I do not have the info, it is a MacBook Pro
Actually not only laptop.. Android phone also slow (Samsung S8 and Oppo R7sf) also experience slow